[COMPLETED] Service Disruption - KL VMWare Public Cloud
Date: 20th April 2021
Time: 4:00 PM MYT
Disruption Update:
All affected VMs has been restored.
Once again, we thank you for your kind patience.
If you have any concerns after the restoration, please feel free to contact our support.
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Date: 20th April 2021
Time: 10:00 AM MYT
Disruption Update:
Restoration is running at 85%
We are engaging vendor to perform health check and verification again to ensure the cluster status is healthy. Restoration will resume as soon as the checks are done.
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Date: 20th April 2021
Time: 8:00 AM MYT
Disruption Update:
Restoration is running at 85%
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Date: 20th April 2021
Time: 3:00 AM MYT
Disruption Update:
Restoration is running at 70%
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Date: 19th April 2021
Time: 11:00 PM MYT
Disruption Update:
Restoration is running at 50%
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Date: 19th April 2021
Time: 6:00 PM MYT
Disruption Update:
Restoration is running at 30%
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Date: 19th April 2021
Time: 3:00 PM MYT
Disruption Update:
We are now in progress to build a new volume to restore VM backup and also building multiple DR servers for triggering DR.
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Date: 19th April 2021
Time: 12:45 PM MYT
Disruption Update:
KL VMWare Public Cloud (IP range: 103.13.120.0/24)
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Date: 19th April 2021
Time: 12:01 PM MYT
Disruption Update:
Our team is still investigation on the storage cluster, trying to clear out the storage issue.
All hypervisors have been temporary taken down to troubleshoot on the storage cluster.
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Date: 19th April 2021
Time: 11:00 AM MYT
Disruption Update:
Our team is running on Storage investigation.
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Date: 19th April 2021
Time: 03:00 AM MYT
Disruption Details:
There is connection issue detected on KL VMWare Public Cloud and our team are in the midst rectifying the problem.
Disruption Affects:
During the disruption period, affected VMs are unable to access.
Best Regards,
Support Team
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Technical Support Department
