[COMPLETED] Service Disruption - KL VMWare Public Cloud

Date: 20th April 2021
Time: 4:00 PM MYT


Disruption Update:

All affected VMs has been restored.


Once again, we thank you for your kind patience.


If you have any concerns after the restoration, please feel free to contact our support.


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Date: 20th April 2021
Time: 10:00 AM MYT


Disruption Update:

Restoration is running at 85%


We are engaging vendor to perform health check and verification again to ensure the cluster status is healthy. Restoration will resume as soon as the checks are done.


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Date: 20th April 2021
Time: 8:00 AM MYT


Disruption Update:

Restoration is running at 85%


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Date: 20th April 2021
Time: 3:00 AM MYT


Disruption Update:

Restoration is running at 70%


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Date: 19th April 2021
Time: 11:00 PM MYT


Disruption Update:

Restoration is running at 50%


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Date: 19th April 2021
Time: 6:00 PM MYT


Disruption Update:

Restoration is running at 30%


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Date: 19th April 2021
Time: 3:00 PM MYT


Disruption Update:

We are now in progress to build a new volume to restore VM backup and also building multiple DR servers for triggering DR.


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Date: 19th April 2021
Time: 12:45 PM MYT


Disruption Update:

KL VMWare Public Cloud (IP range: 103.13.120.0/24)


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Date: 19th April 2021
Time: 12:01 PM MYT


Disruption Update:

Our team is still investigation on the storage cluster, trying to clear out the storage issue.


All hypervisors have been temporary taken down to troubleshoot on the storage cluster.


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Date: 19th April 2021
Time: 11:00 AM MYT


Disruption Update:

Our team is running on Storage investigation.


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Date: 19th April 2021
Time: 03:00 AM MYT


Disruption Details:
There is connection issue detected on KL VMWare Public Cloud and our team are in the midst rectifying the problem. 


Disruption Affects:
During the disruption period, affected VMs are unable to access.


Best Regards,


Support Team
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Technical Support Department